About Us
- Our Approach
- The revolution in communications has made the marketplace fast paced, highly competitive, and rapidly evolving that requires business organizations to be nimble and market savvy. To succeed, businesses have to continually improve operational efficiency and boost productivity to minimize costs and offer their customers the best in products and services.
- Many businesses have made a paradigm shift in their business strategies by recognizing that some non-customer facing functions can be outsourced or off-shored, resulting in better management and execution of both core and non-core functions. At BOX, we provide full service back office support to your operations. You select the type and number of people you want, and we do the rest.
- They work with you like they are your own staff, communicating with you daily. You manage them as if they are your staff. This ensures total compatibility and control from the customer’s perspective, except you have none of the hassles of a remote operation. We handle all the details.
- Our Values
- BOX is a world class organization, based in the US with facilities in India, that inculcates business values and ethics in all its business dealings. BOX believes that focusing on achieving our business partners objectives enables both organizations to grow, while providing our customers the highest class of service, meeting or exceeding their expectations every time. To achieve this, BOX management has invested time and resources to put together a team of professionals who take pride in enabling you to achieve your goals. The values we espouse are:
- Customer centric, world class operation
- Professionals who focus on bringing value to our customer’s bottom line
- High quality service that strives to exceed customer expectations
- Confidential and secure operations
- Customized solutions
- Focused core competency
- Our People
- BOX believes its greatest resource is its employees. All employees undergo a stringent selection process that ensures the best and the brightest become a part of the staff that services our customers. The process of selection includes skills tests, core competency test, personal interviews with US staff that ensures compatibility with US based customers and general understanding of US business philosophy. This ensures that selected candidates posses skill sets that dovetail with your operations with only added company specific training.
- Added to this, BOX managers have extensive years of relevant US industry experience and India based managers have experience in the US or in projects for US based companies.
We take pride in seeing your customers through your business prism, thus bringing to bear the very best a BPO partner can offer. - Our People are chosen for the following:
- Applicable skill sets
- English communications
- Can Do positive attitude
- Ability to work as part of a team
